Privacy Policy
At Tyravionex, we take your privacy seriously. This policy explains how we handle your information when you use our working capital analysis services. We're committed to transparency and giving you control over your data.
This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you're based in Australia or doing business here, these protections apply to you.
Information We Collect
We collect different types of information depending on how you interact with our services. Some you provide directly, others we gather automatically as you use our platform.
Information You Provide
When you sign up or use our services, you might share business details, financial information, or contact data. We also collect what you tell us through forms, inquiries, or customer support conversations.
| Information Type | Examples | Why We Need It |
|---|---|---|
| Account Information | Name, email, company name, role | To create and manage your account access |
| Business Data | Financial statements, revenue figures, cash flow records | To perform working capital analysis and provide insights |
| Communication Records | Support messages, feedback, inquiry forms | To respond to your questions and improve our service |
| Payment Information | Billing address, transaction history | To process subscription payments securely |
Information We Collect Automatically
Like most online services, we automatically gather certain technical information when you use our platform. This helps us understand how people use Tyravionex and where we can make improvements.
- Device and browser information, including IP address and operating system
- Usage patterns like which features you access and how long you spend on different pages
- Session data and login timestamps for security monitoring
- Technical logs that help us troubleshoot issues and maintain service quality
How We Use Your Information
We use your information to deliver the working capital analysis services you've signed up for. But that's not all. Here's the full picture of what we do with your data.
Primary Service Delivery
Most of what we collect goes directly toward analyzing your business's working capital position. We process your financial data to generate insights, identify trends, and help you make informed decisions about your business operations.
- Provide and maintain our working capital analysis platform
- Process your financial data and generate analytical reports
- Communicate with you about your account, updates, or service changes
- Respond to your support requests and troubleshoot technical issues
- Send educational content about working capital management when you've opted in
- Improve our services based on usage patterns and feedback
- Detect and prevent fraud or security issues
- Comply with legal obligations and regulatory requirements in Australia
We don't sell your personal information to third parties. We don't use your financial data to train AI models or share it with competitors. Your business information stays confidential.
Sharing and Disclosure
We keep your information within Tyravionex whenever possible. But there are specific situations where we need to share data with others to provide our services or meet legal requirements.
Service Providers
We work with carefully selected companies that help us operate our platform. These providers might host our servers, process payments, or provide customer support tools. They only access the information necessary for their specific function and are bound by confidentiality agreements.
Legal Requirements
Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, need to comply with Australian regulatory requirements, or must respond to lawful requests from government authorities.
What We Don't Do
We don't share your financial analysis results with marketing companies. We don't sell aggregated business data to research firms. We don't provide your contact information to other businesses without your explicit permission.
Business Transfers
If Tyravionex is acquired by or merges with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and explain how the change affects your privacy rights.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've built systems to make exercising these rights straightforward.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
If any information we have is wrong or outdated, you can ask us to correct it. Most account details you can update yourself directly.
Delete Your Account
You can request complete deletion of your account and associated data. We'll remove everything except what we're legally required to keep.
Export Your Data
You can download your business data and analysis results in standard formats to use with other services or keep for your records.
Restrict Processing
You can ask us to limit how we use your information in certain situations, such as while we verify accuracy or address your concerns.
Opt Out of Marketing
You can unsubscribe from educational emails anytime. Service-related messages will still be sent to keep your account functioning properly.
How to Exercise Your Rights
Making a privacy request is straightforward. Here's the process we follow to handle your requests securely and efficiently.
Submit Your Request
Log into your account and visit the Privacy Settings section, or contact us directly through the contact form on our website.
Identity Verification
We'll verify your identity to protect your information. This usually means confirming your email or answering security questions.
Processing
We'll process your request within 30 days. For complex requests, we might need up to 60 days and will let you know if that's the case.
Confirmation
Once complete, we'll confirm what actions we've taken and provide any data you've requested in a secure format.
Data Security
We use industry-standard security measures to protect your information. But security is never just about technology. It's about processes, training, and constant vigilance.
Technical Safeguards
All data transmitted to and from our platform is encrypted using TLS protocols. Financial information is encrypted at rest using AES-256 encryption. We maintain firewalls, intrusion detection systems, and regular security audits to identify vulnerabilities.
- Encrypted connections for all data transmission
- Regular security assessments and penetration testing
- Access controls limiting who can view sensitive information
- Multi-factor authentication for all user accounts
- Automated backups stored in geographically separate locations
- Security monitoring and incident response procedures
Human Element
Our team receives regular security training. Access to customer data is strictly limited to employees who need it for their work. We log all access to sensitive information and review these logs regularly.
What You Should Do
Keep your password secure and don't share account credentials. Log out when using shared computers. Contact us immediately if you notice any suspicious account activity. Enable multi-factor authentication for an extra layer of protection.
Data Retention
We don't keep your information forever. Our retention policies balance your need for historical data with privacy best practices and legal requirements.
Active Accounts
While your account is active, we retain all your data so you can access historical analysis and track changes over time. This includes all financial data you've uploaded and reports you've generated.
Closed Accounts
When you close your account, we delete most information within 90 days. Some data we're required to keep for compliance purposes. In Australia, financial records often need to be retained for seven years to meet tax and business record requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 90 days | Service provision and dispute resolution |
| Financial Analysis Data | Duration of account or 7 years (whichever is longer) | Australian business record requirements |
| Transaction Records | 7 years from transaction date | Tax and accounting compliance |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Preferences | Indefinitely or until you opt out | Respecting your communication choices |
Cookies and Tracking
We use cookies and similar technologies to make our platform work properly and understand how people use it. You have control over most of these tracking methods.
Essential Cookies
Some cookies are necessary for the platform to function. These remember your login status, keep your session secure, and maintain your preferences as you navigate. You can't disable these without breaking core functionality.
Analytics and Performance
We use analytics tools to understand which features people use most, where they encounter problems, and how we can improve the experience. This data is aggregated and doesn't identify you personally.
Your Cookie Choices
Most browsers let you control cookies through their settings. You can block third-party cookies, delete existing cookies, or be notified when new cookies are set. Keep in mind that disabling cookies might affect how our platform works for you.
International Data Transfers
Tyravionex operates in Australia and stores data primarily on servers located within Australia. However, some of our service providers operate globally, which might involve transferring data internationally.
When we transfer data outside Australia, we ensure appropriate safeguards are in place. This might include standard contractual clauses, adequacy decisions, or other mechanisms approved under Australian privacy law.
Cross-Border Disclosure
If we share your information with overseas recipients, we take reasonable steps to ensure they handle it consistently with Australian Privacy Principles. You have the right to know which countries might receive your data. Currently, our cloud infrastructure providers operate facilities in Australia, Singapore, and the United States.
Children's Privacy
Tyravionex's services are designed for businesses and business professionals. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't use our services or provide any personal information.
If we discover we've accidentally collected information from someone under 18, we'll delete it promptly. If you believe we might have information from a child, please contact us immediately.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
The "Effective Date" at the top shows when this version came into effect. We keep previous versions archived so you can see what's changed over time. Continuing to use Tyravionex after policy changes means you accept the updated terms.
Australian Privacy Law Compliance
This privacy policy is designed to comply with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles that govern how organizations handle personal information.
Making a Complaint
If you're concerned about how we've handled your personal information, we want to hear about it. Start by contacting us directly through the contact form on our website. We'll investigate your complaint and respond within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. They're the independent authority that oversees privacy law in Australia.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help. Visit our contact page to get in touch with our privacy team. We aim to respond to all privacy inquiries within two business days.